Wooter

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Reviews about Wooter

• Jake Hottenstine
  ★ ☆ ☆ ☆ ☆
  Stay away especially if you need your jerseys in a time crunch. I've had nothing but issues. Their website states 2-4 weeks until received from the day of purchase and I still haven't received the jerseys after 4 weeks. There is zero accountability from ANYONE and the are so many layers to the organizational structure - their Sales Team, Sales Mangers, Productions Team, Manufacturers - any simple question or update takes a long time. Any answer or update I did get was an assumption or broad timeline. All I wanted to hear was that I am being taken care of and receive timely updates. I've been told my order was shipped Monday and I asked for a tracking number; it's Thursday and still no tracking number.
  
  For a company that orders their jerseys from China I'm surprised they were not prepared for the Chinese New Year this year which is a 7 day vacation taken EVERY year that the company should have been prepared for. I'm extremely worried about what sort of quality I'm going to get as I'm sure their manufacturer is now swamped with orders.
  
  I honestly feel horrible for the Sales Rep I worked with because I feel he did all he could do but his hands were tied by, I'm assuming, decisions made well above his head and a lack of communication with their manufacturer/production team. It sure seems like the sales reps can't do their job properly because they are not set up to win. They are there as punching bags when the manufacturer doesn't get orders out in time.
  
  This is a great business idea but executed poorly and I will order local next time.

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